Refund and Returns Policy

At ZenviraLuxe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return or exchange if:

• You received the wrong item.
• The product arrived damaged or defective.
• The item is unused, unworn, and in its original packaging.
• The return request is made within 3 days of receiving the order.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

• Earrings that have been worn.
• Used or damaged products caused by improper handling.
• Customized or personalized jewelry.

Exchange Policy

If you receive a damaged or incorrect item, we will replace it with the correct product at no additional cost, subject to stock availability.

Refund Policy

Refunds are only approved if:

• The product is unavailable after your order has been placed.
• A return has been approved after inspection.

Approved refunds will be processed within 5–7 business days using the appropriate payment method.

Return Shipping

• If the mistake is from ZenviraLuxe (wrong or damaged product), we will bear the return shipping cost.
• If the customer wishes to return a product for personal reasons, the return shipping cost will be the customer’s responsibility.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will follow the return policy above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: hussainkhan4979@gmail.com

WhatsApp: +92 314 2251400

Business Hours: Monday – Saturday | 10:00 AM – 8:00 PM (PKT)